Welcome to the Terms & Conditions of Flowers Kingston upon Thames. These terms govern your use of our e-commerce website and the purchase of flower delivery services throughout Kingston upon Thames and the surrounding areas. By placing an order with us, you agree to be bound by these terms. Please read them carefully before making a purchase. These terms apply to all our customers living in and ordering to Kingston upon Thames and its neighbouring areas.
Flowers Kingston upon Thames provides online ordering and delivery of fresh flowers and floral arrangements for personal, business, and special occasion purposes within Kingston upon Thames and surrounding districts. Services may include same-day and next-day delivery, subject to availability, as well as bespoke arrangements upon request.
To use our online flower delivery services, you must be at least 18 years old and capable of entering into a legally binding contract. By placing an order, you confirm you are eligible and all the details you provide are true and correct.
1. Product Selection: Browse our online selection of bouquets and arrangements. Each product includes a full description and, where possible, images reflecting typical content.
2. Personalisation: You may have the option to personalise your order, such as selecting a specific delivery date, adding a message card, or altering certain flowers (if available).
3. Order Placement: Add your desired products to the online basket and proceed to checkout. During checkout, provide accurate recipient information, delivery address, and, where requested, contact details for yourself and the recipient.
4. Order Confirmation: On completing payment, you will receive an order confirmation via the website and/or by SMS or other appropriate means. This acts as acceptance of your order but does not guarantee delivery if issues arise with stock or delivery capacity (see 'Availability' below).
All orders are subject to stock availability. While we make every effort to ensure items displayed are available for purchase, supply of certain flowers may fluctuate due to seasonality or circumstances outside our control. If a product is unavailable after your order is placed, we will contact you to discuss an alternative, delay, or full refund.
Occasionally, we may substitute certain flowers or materials to maintain the overall style, quality, and value of your arrangement. Significant substitutions will be made only with your agreement wherever possible.
Our online flower delivery service is available throughout Kingston upon Thames and its surrounding areas. If your delivery address falls outside our service area, we will notify you promptly and issue a full refund if the order cannot be fulfilled.
We strive to deliver orders on the requested dates and within the specified windows. However, delays may occur due to traffic, adverse weather, or other factors beyond our control. We are not liable for delays outside our reasonable control, but we will communicate updated delivery times promptly.
In the event that the recipient is not available at the delivery address, we will follow your delivery instructions (where provided) or attempt to deliver to a neighbour, leave in a safe place, or re-deliver at a later time. Should re-delivery incur extra fees, you will be informed in advance. We cannot accept liability if an incorrect delivery address is provided or if the recipient is unavailable at the agreed address and time without further contact.
Payments for all orders must be completed during checkout using the accepted forms of online payment. Payment options may include credit/debit cards, digital wallets, or other secure payment services as displayed on our website. Your payment details will be securely processed. We reserve the right to decline orders not accompanied by full payment. Prices include VAT where applicable and are displayed in GBP (£).
If you wish to amend or cancel your order, you should contact us as soon as possible after receiving your confirmation. Due to the perishable nature of flowers, the following applies:
Amendments: We will attempt to accommodate requested changes to your order up until your order is prepared for dispatch. However, we cannot guarantee changes to product type, delivery details, or delivery dates within 24 hours of scheduled delivery.
Cancellations: You may cancel your order up to 24 hours before the scheduled delivery date for a full refund. Cancellations received within 24 hours of delivery may not be eligible for a full refund, as arrangements and delivery preparations may have started. Where possible, partial refunds or rescheduled deliveries may be offered at our discretion.
Special Orders: Bespoke and seasonal orders (including peak dates such as Valentine’s Day and Mother’s Day) may be subject to stricter amendment and cancellation policies. This will be indicated at the time of ordering if applicable.
Due to the fresh and perishable nature of flowers, returns are generally not accepted. If you are dissatisfied with the quality or condition of your flowers upon delivery, please contact us within 24 hours of receipt, providing photographic evidence where possible. We may offer a replacement, alternative arrangement, or appropriate refund in accordance with our customer satisfaction policy.
Any complaints regarding late or missed deliveries should be raised within 48 hours. While we cannot guarantee compensation for circumstances outside our control, all complaints are handled fairly and as promptly as possible.
Flowers Kingston upon Thames is not liable for:
Nothing in these terms limits or excludes our liability for death or personal injury caused by negligence, fraud, or any matter for which it would be unlawful to limit or exclude liability under UK law.
You are responsible for providing accurate and complete delivery details and for ensuring that the recipient is available to accept delivery at the specified address and time. If providing personal messages, you must ensure that any text submitted is appropriate and non-offensive—Flowers Kingston upon Thames reserves the right to refuse or amend unsuitable message content.
All website content, including images, product descriptions, branding, and design, are protected by copyright and intellectual property rights. Use of our website for anything other than placing orders for personal/private use is prohibited without our prior written consent.
Your personal information will be handled in accordance with UK data protection law. We will only use your information for providing and improving our services, fulfilling your orders, and relevant administrative communications. Full details can be found in our separate Privacy Policy.
Flowers Kingston upon Thames reserves the right to update or amend these Terms & Conditions at any time in line with operational, legal, or regulatory requirements. Significant changes will be notified on our website. Continued use of our services after such updates constitutes acceptance of the new terms.
If any provision in these Terms & Conditions is found to be invalid or unenforceable by a competent authority, the remainder of the terms will continue in full force.
These Terms & Conditions and all transactions relating to Flowers Kingston upon Thames are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have any questions about these Terms & Conditions, your order, or our flower delivery services in Kingston upon Thames, please use the contact form on our website. Our customer service team strives to respond to all enquiries promptly and courteously.
These Terms & Conditions apply to all customers ordering through our website for flower delivery in Kingston upon Thames and the surrounding areas. For further clarification on service areas or policies, please refer to our FAQs or contact our team.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 89 Clarence St, Kingston upon Thames, London, KT1 1NP.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Kingston upon Thames, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Kingston upon Thames.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
