At Flowers Kingston upon Thames, we are proud to be a trusted local florist serving both households and businesses throughout the Kingston area. As specialists in delivering hand-tied bouquets and bespoke floral arrangements, we know that the quality and freshness of our blooms are key to your satisfaction. The following outlines our policy on returns, refunds, and how you can raise and resolve any concerns with your order.
Every bouquet and arrangement is created with a commitment to freshness and quality. We guarantee that your flowers will be delivered in optimum condition and remain fresh for a minimum of five days from their arrival when cared for as instructed. We source our blooms daily, ensuring that Kingston upon Thames residents and local businesses enjoy flowers at their finest.
Your satisfaction is our priority. While we take the greatest care in preparing and delivering your flowers, if your arrangement arrives damaged or does not meet the high standards expected of Flowers Kingston upon Thames, please notify us promptly. We kindly ask that any issues regarding damage or quality are reported to us within 24 hours of receipt. To help us resolve your issue, please provide a clear description of the problem and, if possible, a photograph of the affected item(s).
Our flowers are delivered fresh, and with the right care, should thrive for at least five days. Should you notice a decline in freshness or quality within this window (not caused by neglect or environmental factors outside our control), please let us know as soon as possible so that we may address the issue. This guarantee is part of our ongoing promise to Kingston upon Thames customers that we stand by the quality and longevity of every arrangement we create.
If your flowers have arrived damaged, wilted, or not as described, we offer a choice of remedial actions. Based on your preference and the nature of the issue, we may provide a replacement bouquet (subject to availability), a partial or full refund, or a credit note towards your next purchase. Our team is dedicated to ensuring a swift and fair resolution for all clients in the Kingston upon Thames area, whether you are a returning customer or ordering from us for the first time.
If you are not satisfied for any reason, please contact us as soon as possible with your order details and a description of the problem. We treat every complaint with urgency and care, conducting a full review of your order and delivery. Our friendly team will work with you to resolve the complaint in a timely and considerate manner, keeping you informed throughout the process. At Flowers Kingston upon Thames, we value every customer and strive for complete satisfaction, ensuring our reputation as a trusted local florist remains well-deserved.
Flowers Kingston upon Thames has proudly served the local community for years. Whether you are sending a thoughtful gift, decorating your home, or brightening your business space, we are dedicated to providing the freshest flowers alongside reliable, friendly service. Thank you for choosing us as your preferred Kingston upon Thames florist. Your trust in our returns, refund and complaints process enables us to remain your number one choice for beautiful, long-lasting flowers in the area.
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