Privacy Policy for Flowers Kingston upon Thames Customers

Name: ALL OF ME
Brand: Flowers Kingston upon Thames
Price: 100.00 GBP
Availability: InStock

Introduction

At Flowers Kingston upon Thames, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy outlines what data we collect, how and why we process your information, your rights concerning your personal data, and how we ensure compliance with the General Data Protection Regulation (GDPR). This policy applies to all customers who place orders for Flowers Kingston upon Thames in Kingston upon Thames and the surrounding districts.

What Data We Collect

When you place an order or interact with our services, we may collect and process the following categories of personal data:

Contact Information: Name, address (delivery and billing), and postcode.
Communication Details: Any messages or correspondence relating to your order or our services.
Order Information: Details about products ordered, delivery preferences, and special instructions.
Payment Information: Card or payment details (processed securely by our payment provider; we do not store this information ourselves).
Technical Data: IP address, browser type, and information collected via cookies and similar technologies to ensure proper website functioning and improve customer experience.
Consent Records: Details about your consent for marketing communications, where applicable.

Legal Basis for Processing Personal Data

Under GDPR, we are required to have a lawful basis for processing your personal data. The reasons we process your information include:

Contractual necessity: To fulfill your order and perform our contractual obligations.
Legal obligations: To comply with applicable laws and regulations, such as those relating to taxation or consumer rights.
Legitimate interests: To improve our services, manage customer relationships, prevent fraud, and maintain business operations. We always balance our interests with your data protection rights.
Consent: Where required, for example regarding direct marketing communications, we will ask for your consent before processing your data for this purpose. You can withdraw your consent at any time.

How We Use Your Information

Your data may be used for the following purposes:

Processing and fulfilling your orders, including communicating with you regarding delivery or any issues concerning your purchases.
Managing customer service queries and complaints.
Improving our website, services, and customer experience.
Complying with legal and regulatory requirements.
Where you have consented, sending you promotional offers or information about our products and services.

How We Store and Protect Your Data

We take appropriate technical and organisational measures to safeguard your personal data against unauthorised access, unlawful processing, accidental loss, and destruction. These measures include encryption, access controls, regular security reviews, and staff training on data protection.

Data Retention

We retain your personal data only as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Typically:

Order data and contact information will be kept for up to seven years to comply with tax and contractual obligations.
Marketing consent records are retained until you withdraw consent or as long as legally required.
Technical and analytics data may be retained for shorter periods, as set by our cookie policy.

Processors and Third-Party Service Providers

We may share your data with trusted third parties who act as processors on our behalf to support our business operations. These include:

Payment processors (for handling secure transactions)
Delivery partners (for fulfilling your orders)
IT hosting and support providers
Professional advisers (such as accountants or auditors, where required)

We require all third-party processors to protect your data, use it only according to our instructions, and comply with relevant data protection laws.

User Rights Under GDPR

You have the following rights over your personal data:

Right of access: Request a copy of the personal data we hold about you.
Right to rectification: Ask us to correct inaccurate or incomplete data.
Right to erasure: Request deletion of your data, where applicable.
Right to restrict processing: Request a temporary stop to processing where there is a dispute or issue.
Right to data portability: Receive your data in a structured format or request it be transmitted to another controller.
Right to object: Object to marketing or processing based on legitimate interests.
Right to withdraw consent: Withdraw previously given consent at any time, without affecting the lawfulness of processing carried out before withdrawal.
Right to lodge a complaint: Lodge a complaint with a supervisory authority if you believe your rights have been infringed.

To exercise any of these rights, or if you have questions about your personal data, please contact us using the details provided on our website or by post.

Policy Updates

We may update this Privacy Policy to reflect changes in legal, technical, or business developments. Please refer to this page periodically for any changes. When appropriate, you will be notified of significant updates.

Contacting Us

If you have any questions about this Privacy Policy, or about your personal data and how it is handled, please refer to the contact information provided on our website or contact us by post.

This Privacy Policy is effective as of the date of publication and applies to all customers in Kingston upon Thames and the surrounding districts placing orders through Flowers Kingston upon Thames.